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Frequently Asked Questions

To register with DepoDone, you need to enter your company’s basic information (company name, contact details, tax number, etc.). Once the approval process is completed after registration, you can start placing orders immediately. To begin the registration process, go to depodone.com, click on the “Sign Up” button, and create your membership within minutes.

No. Whether you start using DepoDone via your supplier’s invitation or through your own application, you do not pay any additional fees for using the platform. On DepoDone, you can easily order from all products, including those of your supplier.

Yes, you can order all products listed on our web platform that are available for delivery to your region. You can easily access all products and place your orders according to your needs.

DepoDone provides service all across the UK.

If you have any questions or problems, you can reach the DepoDone support team via the WhatsApp button on our ordering platform or by email.

No, joining DepoDone does not require an invitation from your supplier. You can also join the platform by applying directly to DepoDone. By submitting your own application, you can benefit from all supply chain solutions offered by DepoDone.

Each supplier sets their own minimum order amount. After logging into the system, you can view the minimum order amounts of all suppliers.

Additionally, DepoDone itself is also a supplier on the platform, and for orders placed directly from DepoDone, the minimum order amount is £40.

For products shipped from DepoDone’s own warehouse, we commit to dispatching them within 1–3 business days. For products shipped by our suppliers, the delivery times may vary according to the timelines set by those suppliers. You can view the delivery times of products in the product descriptions when ordering.

On the DepoDone platform, product prices are set by the suppliers. Suppliers determine prices by considering product costs, market conditions, and competition. DepoDone works closely with suppliers to ensure that prices are fair and transparent. You can easily view the up-to-date prices of products listed on the platform and place your orders based on these prices.

Due to our B2B business model, which involves bulk purchases, our cancellation and return processes are carried out under specific rules:

  • Order Cancellation:
    Orders can be canceled before the shipping process begins. Once an order has been dispatched, it cannot be canceled. You must notify your customer representative of your cancellation request as soon as possible.
  • Return Conditions:
    If there are damages, missing items, or incorrect shipments in the delivered products, you must notify us within 3 business days from the delivery date using the “Cancellation & Returns” menu on our website. Sharing your notification along with photos of the relevant products is important for us to quickly initiate the process.
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